Frequently Asked Questions (FAQs)
My Animas pump is in-warranty, why should I return it now? As we announced in October 2017, Animas is no longer manufacturing pumps and is exiting the insulin pump business. Pump supplies for your Animas pump will not be available from Animas or Medtronic in the United States after September 30, 2019. Moving forward you will need to switch your pump provider. Although you may continue to safely use your in-warranty Animas pump, switching to a new pump provider now allows you to transition on your own time and avoid any interruption to your therapy. There are limited time incentives offered by Animas and other pump companies that you can take advantage of by switching now.
How long will pump supplies for my Animas pump be available? Pump supplies which include cartridges, infusion sets, cartridge caps, battery caps and other accessories for your Animas pump will not be available from Animas or Medtronic in the United States after September 30, 2019.
My insurance company will not pay for a new pump until my current pump is out of warranty. Will switching now be an issue? Some other insulin pump providers are offering incentives to Animas pump users to switch to their pumps without billing your insurance company. These incentives plus the $750 from the Animas Pump Return Program may minimize or completely offset your out-of-pocket cost of switching to a new pump now. Check with your insurance company to see which insulin pumps and pump supplies are covered as you make your decision to switch to a new pump.
Is the Animas Pump Return Program only available if I am switching to a Medtronic pump? No. The Animas Pump Return Program is available to anybody who returns an Animas pump that is in-warranty as of May 15, 2019. Please see the Terms and Conditions below.
In order to take advantage of the no cost Animas Exchange Program that Medtronic is offering Animas users, I need to return my pump to them. Can I still take part in the Animas Pump Return Program? Yes – First register the pump in the Animas Pump Return Program. Then contact Medtronic Representatives to discuss the process to transfer to a Medtronic pump and tell them that you have registered your qualifying pump to the Animas Pump Return Program. You can contact Medtronic at 1-855-322-9568 (option 2) or MedtronicDiabetes.com/Animas.
How quickly do I need to send back my pump? Pumps must be sent back within 90 days of registration to qualify for the Animas Pump Return Program. That should give you enough time to comfortably transition to your chosen new form of insulin delivery.
Is there a way to track the status of my pump return? Yes – you can track the status of your pump return on the UPS website using the tracking number found on the UPS label provided in the return materials.
Is there a way to track the status of my Visa® Prepaid Card? Unfortunately, there is not an automated tracking status associated with Visa® Prepaid Card.
How long will it take for me to receive my Visa® Prepaid Card? You will receive your Visa® Prepaid Card within 6 weeks of your pump(s) being returned to Animas.
How do I pack my pump for return?Instructions for how to pack your pump will arrive with the return shipping materials that will be sent to you after you register. You only need to return the pump itself: Do not include any pump system accessories (i.e. – batteries, cartridges, insulin, infusion sets, lancets, meters, etc.) in the return box with the pump.
What will happen to my pump?Upon receipt, your pump will be cataloged, and dispositioned in accordance with standard internal procedures.
My Animas pump is no longer in-warranty—can I still return it? At this time, the Animas Pump Return Program is only available to people returning Animas pumps that are in-warranty as of May 15, 2019.
Terms & Conditions
The Animas Pump Return Program (the “Program”) is available only in the United States. The Program applies to Animas OneTouch Ping® and Animas Vibe® Insulin Pumps that are in warranty as of May 15, 2019 (the “Eligible Pumps”). Program participants must be 18 years or older and must be the patient identified in the prescription for the Eligible Pump or the parent/legal guardian of that patient.
Participants who return an Eligible Pump will receive $750.00 compensation from Animas, which may be paid by cash, check or prepaid card, at the option of Animas. Compensation will not be provided until Animas confirms that the pump and participant meets all eligibility requirements, in its sole discretion.
To participate in the Program, participants must enroll an Eligible Pump by June 30, 2019 and Animas must receive the Eligible Pump no later than 90 days after such Enrollment.
All Eligible Pumps provided to Animas through the Program will become the property of Animas and will not be returned to the participant under any circumstances.
Return of an Eligible Pump to Animas through the Program terminates the pump warranty.
Exclusions: Animas Insulin Pumps provided for temporary use while a patient transitions to Medtronic through the Animas Break Replacement Program are not eligible for this Program. Animas Insulin Pumps that have been provided to Medtronic prior to May 20, 2019 in exchange for a Medtronic Insulin Pump are not eligible for this Program.